Terms of Service (Terms & Conditions)

Secure Shopping
Trusted Payments
Customer First Policy

Last Updated: 17 February 2026

Welcome to Pavline (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website www.pavline.in and any purchases made through our Shopify store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or using the site under parental supervision

  • You will provide accurate and complete information

  • You will not use our website for unlawful purposes

2. Products & Services

We make every effort to display accurate product descriptions, images, and pricing.

However:

  • Colors may vary slightly due to screen differences

  • Product availability may change without notice

  • We reserve the right to limit quantities or discontinue products

3. Pricing & Payments

All prices are listed in INR (₹) unless otherwise stated.

We accept payments through secure third-party gateways, including:

  • Razorpay

  • Shopify Payments (if applicable)

We do not store your card or banking details.

Pavline reserves the right to cancel orders in case of:

  • Pricing errors

  • Fraud suspicion

  • Payment failure

4. Order Confirmation & Cancellation

Once you place an order, you will receive an email confirmation.

Orders may be canceled only if:

  • The order has not yet been shipped

  • Cancellation is requested within the allowed time window

We reserve the right to cancel any order at our discretion.

5. Shipping & Delivery

We aim to deliver products within the estimated delivery timeframe.

However, delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Unforeseen circumstances

Pavline is not liable for delays beyond our control.

6. Returns & Refunds

Returns and refunds are subject to our Refund Policy available on our website.

Refunds (if approved) will be processed back to the original payment method via Razorpay/Stripe within the applicable processing period.

7. User Responsibilities

You agree not to:

  • Misuse the website

  • Attempt unauthorized access

  • Copy or resell website content or products without permission

  • Upload viruses or malicious code

Violation may result in termination of access.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Product images

  • Text

  • Designs

  • Graphics

is the exclusive property of Pavline and protected under intellectual property laws.

You may not reproduce or use our content without written permission.

9. Third-Party Services

Our store may use third-party tools and services such as:

  • Shopify platform

  • Payment gateways (Razorpay/Stripe)

  • Courier/shipping partners

  • Analytics services

We are not responsible for third-party service policies or actions.

10. Limitation of Liability

To the maximum extent permitted by law, Pavline shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Delays in delivery

  • Website downtime

All products and services are provided “as is” unless otherwise stated.

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in:

Mohali, PB.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be posted on this page with the updated date. Continued use of the website constitutes acceptance of the revised Terms.

14. Contact Information

For any questions regarding these Terms, you can contact us:

Pavline
Email: pavlineclothing@gmail.com
Phone: 7814884404
Business Address: 745, sector 77 Mohali , PB 140308
GSTIN:  03CLHPR2758C1Z7