Privacy Policy
Last Updated: 17 February 2026
At Pavline (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.pavline.in.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit our store, we may collect the following information:
A. Personal Information
When you place an order, contact us, or sign up, we may collect:
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Full Name
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Email Address
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Phone Number
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Billing and Shipping Address
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Order and Purchase History
B. Payment Information
Payments on Pavline are processed securely through trusted third-party gateways such as:
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Razorpay
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Shopify Payments (where applicable)
We do not store your debit/credit card details or banking credentials.
C. Device & Usage Information
Automatically collected data may include:
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IP address
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Browser type
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Device identifiers
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Pages visited and time spent
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Cookies and analytics data
2. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill your orders
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To provide shipping and delivery updates
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To communicate with you regarding purchases or support requests
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To improve website performance and customer experience
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To prevent fraud and ensure secure transactions
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To send promotional emails (only with your consent)
3. Shopify Platform Data Processing
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.
Your data may be stored through Shopify’s secure data storage, databases, and applications. Shopify maintains high standards of security and compliance.
You can read Shopify’s Privacy Policy here:
https://www.shopify.com/legal/privacy
4. Sharing of Personal Information
We do not sell, trade, or rent your personal information.
We may share your information only with trusted service providers, including:
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Payment gateways (Razorpay, Stripe)
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Shipping and logistics partners
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Email and customer support tools
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Analytics services (Google Analytics, Meta Pixel)
These partners are authorized to use your information only as necessary to provide services to us.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences
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Enable secure checkout
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Analyze site traffic and performance
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Deliver relevant ads (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data Retention
We retain your personal information only as long as necessary to:
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Fulfill orders
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Maintain legal and tax compliance
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Resolve disputes
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Enforce agreements
7. Data Security
We implement appropriate technical and organizational security measures to protect your data.
However, no online transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights (GDPR & Indian Privacy Laws)
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction or updates
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Request deletion of your data
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Withdraw marketing consent at any time
To request any changes, email us at [your support email].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date.
12. Contact Information
For questions about this Privacy Policy or your personal data, contact us:
Pavline
Email: pavlineclothing@gmail.com
Phone: 7814884404
Business Address: 745, sector 77 Mohali , PB 140308
GSTIN: 03CLHPR2758C1Z7
Frequently Asked Questions
Shipping & payment
How much does shipping cost? Is prepaid shipping free above ₹999?
Shipping charges and any eligible free-shipping offers are displayed at checkout. Please check the final shipping charge before paying; the ₹999 prepaid offer is not confirmed in our current published shipping policy. Read our Shipping Policy.
Can I pay by Cash on Delivery?
Check the payment options shown at checkout for your order. If Cash on Delivery is offered, review any applicable charges before confirming.
How do I track my order?
Once your order ships, a tracking link is sent by email or SMS. See our Shipping Policy for delivery information.
Returns & exchanges
Can I return an item?
Request a return within 7 days of delivery. Items must be unused, unwashed and in original condition with tags and packaging. Clearance or sale items are excluded unless defective; other exclusions apply. Read our Refund & Return Policy.
Can I exchange a size?
Request an exchange within 7 days. Exchanges depend on stock availability, and you may need to pay shipping charges. Contact pavlineclothing@gmail.com or call/WhatsApp 7814884404.
What if my item is damaged or defective?
Contact us within 48 hours of delivery with your order ID and photos or unboxing video. We will review the issue. Pavline covers return shipping for defective or incorrect items; otherwise the customer pays.
When are refunds processed?
After the return is received and inspected, approved refunds are processed within 5–7 business days to the original payment method, as described in our return policy.
Mohali pickup
Can I collect an order in Mohali?
Contact us before ordering or visiting to confirm whether pickup can be arranged. Our listed address is 745, Sector 77, Mohali, Punjab 140308. Call/WhatsApp 7814884404 or email pavlineclothing@gmail.com. A listed address does not guarantee order pickup availability.
Sizing & fit
How do I choose a size?
Check the size options and fit description on the specific product page, as sizing varies by item. If measurements are unclear or you are between sizes, contact us with the product name before ordering. Browse Everyday Essentials, Polo Collection or Seoul Pants.
Washing & garment care
How should I wash my garment?
Follow the care instructions supplied with your specific garment. If they are missing or unclear, contact us with the product name before washing. Do not assume the same wash temperature, drying or ironing method suits every fabric.
Will my garment shrink or lose colour?
We do not give a blanket no-shrink or no-fade guarantee across all products. Follow the item's care instructions and ask us for product-specific guidance if unsure. Washing or using an item affects return eligibility.
Need help?
Email pavlineclothing@gmail.com or call/WhatsApp 7814884404. Include your order ID or product name so we can help.