Refund & Return Policy
Last Updated: 17 February 2026
At Pavline, we value our customers and aim to provide the best quality products. Please read our Refund & Return Policy carefully before making a purchase.
By placing an order on Pavline, you agree to the terms below.
1. Returns Eligibility
We accept returns only under the following conditions:
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The product is unused, unwashed, and in original condition
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The item includes original tags and packaging
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Return request is raised within 7 days of delivery
2. Non-Returnable Items
We do not accept returns for:
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Used or washed t-shirts
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Items purchased during clearance or sale (unless defective)
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Products damaged due to customer mishandling
3. Size Exchange Policy
If you receive the wrong size or need a size exchange:
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Exchange requests must be made within 7 days
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Exchanges are subject to stock availability
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Customers may need to bear shipping charges for exchanges
4. Damaged or Defective Products
If you receive a damaged or defective t-shirt, please contact us within 48 hours of delivery with:
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Order ID
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Photos or unboxing video proof
We will provide a replacement or refund after verification.
5. Refund Process
Once your return is received and inspected:
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Approved refunds will be processed within 5–7 business days
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Refunds will be credited back to the original payment method via Razorpay/Stripe
6. Return Shipping
Return shipping costs are:
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Covered by Pavline only if the item is defective or incorrect
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Otherwise, borne by the customer
7. Contact for Returns
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Products marked as Final Sale
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Customized or personalized items
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Used or washed products
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Gift cards / promotional items
8. Contact for Returns
To request a return or exchange, contact:
Email: pavlineclothing@gmail.com
Phone: 7814884404
Whatsapp: 7814884404
Frequently Asked Questions
Shipping & payment
How much does shipping cost? Is prepaid shipping free above ₹999?
Shipping charges and any eligible free-shipping offers are displayed at checkout. Please check the final shipping charge before paying; the ₹999 prepaid offer is not confirmed in our current published shipping policy. Read our Shipping Policy.
Can I pay by Cash on Delivery?
Check the payment options shown at checkout for your order. If Cash on Delivery is offered, review any applicable charges before confirming.
How do I track my order?
Once your order ships, a tracking link is sent by email or SMS. See our Shipping Policy for delivery information.
Returns & exchanges
Can I return an item?
Request a return within 7 days of delivery. Items must be unused, unwashed and in original condition with tags and packaging. Clearance or sale items are excluded unless defective; other exclusions apply. Read our Refund & Return Policy.
Can I exchange a size?
Request an exchange within 7 days. Exchanges depend on stock availability, and you may need to pay shipping charges. Contact pavlineclothing@gmail.com or call/WhatsApp 7814884404.
What if my item is damaged or defective?
Contact us within 48 hours of delivery with your order ID and photos or unboxing video. We will review the issue. Pavline covers return shipping for defective or incorrect items; otherwise the customer pays.
When are refunds processed?
After the return is received and inspected, approved refunds are processed within 5–7 business days to the original payment method, as described in our return policy.
Mohali pickup
Can I collect an order in Mohali?
Contact us before ordering or visiting to confirm whether pickup can be arranged. Our listed address is 745, Sector 77, Mohali, Punjab 140308. Call/WhatsApp 7814884404 or email pavlineclothing@gmail.com. A listed address does not guarantee order pickup availability.
Sizing & fit
How do I choose a size?
Check the size options and fit description on the specific product page, as sizing varies by item. If measurements are unclear or you are between sizes, contact us with the product name before ordering. Browse Everyday Essentials, Polo Collection or Seoul Pants.
Washing & garment care
How should I wash my garment?
Follow the care instructions supplied with your specific garment. If they are missing or unclear, contact us with the product name before washing. Do not assume the same wash temperature, drying or ironing method suits every fabric.
Will my garment shrink or lose colour?
We do not give a blanket no-shrink or no-fade guarantee across all products. Follow the item's care instructions and ask us for product-specific guidance if unsure. Washing or using an item affects return eligibility.
Need help?
Email pavlineclothing@gmail.com or call/WhatsApp 7814884404. Include your order ID or product name so we can help.