Shipping Policy

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Shipping Policy

Last Updated: 17 February 2026

Welcome to Pavline. This Shipping Policy outlines how we process, ship, and deliver your orders placed through our website www.pavline.in.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders are not shipped on Sundays or public holidays.
Once your order is processed, you will receive a shipping confirmation email with tracking details.

2. Shipping Timelines

We aim to deliver your products within the following estimated timeframes:

Metro Cities: 3–5 business days
Other Locations: 5–8 business days

Please note that delivery timelines are estimates and may vary depending on your location and external factors.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.
We may offer free shipping promotions from time to time.

4. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

Courier partner issues
Weather conditions
High order volumes
Unforeseen logistical challenges

Pavline is not liable for delays caused by circumstances beyond our control.

5. Order Tracking

Once shipped, you will receive a tracking link via email or SMS.
You can use this link to track your order in real-time.

6. Incorrect Address or Delivery Issues

Please ensure that your shipping details are accurate and complete.
Pavline is not responsible for orders delivered to incorrect addresses provided by the customer.
If a package is returned due to incorrect details, re-shipping charges may apply.

7. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.
If the delivery fails after multiple attempts, the order may be returned to us.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Share clear photos and order details

We will review and assist you with a resolution as per our policies.

9. International Shipping

(Currently, if applicable — adjust if needed)

We may offer international shipping on select orders.
Delivery timelines and charges will vary based on destination.
Customs duties or taxes (if any) must be borne by the customer.

10. Contact Information

For any shipping-related queries, feel free to contact us:

Pavline
📧 Email: pavlineclothing@gmail.com
📞 Phone: 7814884404
📍 Address: 745, Sector 77, Mohali, Punjab 140308

Frequently Asked Questions

Shipping & payment

How much does shipping cost? Is prepaid shipping free above ₹999?

Shipping charges and any eligible free-shipping offers are displayed at checkout. Please check the final shipping charge before paying; the ₹999 prepaid offer is not confirmed in our current published shipping policy. Read our Shipping Policy.

Can I pay by Cash on Delivery?

Check the payment options shown at checkout for your order. If Cash on Delivery is offered, review any applicable charges before confirming.

How do I track my order?

Once your order ships, a tracking link is sent by email or SMS. See our Shipping Policy for delivery information.

Returns & exchanges

Can I return an item?

Request a return within 7 days of delivery. Items must be unused, unwashed and in original condition with tags and packaging. Clearance or sale items are excluded unless defective; other exclusions apply. Read our Refund & Return Policy.

Can I exchange a size?

Request an exchange within 7 days. Exchanges depend on stock availability, and you may need to pay shipping charges. Contact pavlineclothing@gmail.com or call/WhatsApp 7814884404.

What if my item is damaged or defective?

Contact us within 48 hours of delivery with your order ID and photos or unboxing video. We will review the issue. Pavline covers return shipping for defective or incorrect items; otherwise the customer pays.

When are refunds processed?

After the return is received and inspected, approved refunds are processed within 5–7 business days to the original payment method, as described in our return policy.

Mohali pickup

Can I collect an order in Mohali?

Contact us before ordering or visiting to confirm whether pickup can be arranged. Our listed address is 745, Sector 77, Mohali, Punjab 140308. Call/WhatsApp 7814884404 or email pavlineclothing@gmail.com. A listed address does not guarantee order pickup availability.

Sizing & fit

How do I choose a size?

Check the size options and fit description on the specific product page, as sizing varies by item. If measurements are unclear or you are between sizes, contact us with the product name before ordering. Browse Everyday Essentials, Polo Collection or Seoul Pants.

Washing & garment care

How should I wash my garment?

Follow the care instructions supplied with your specific garment. If they are missing or unclear, contact us with the product name before washing. Do not assume the same wash temperature, drying or ironing method suits every fabric.

Will my garment shrink or lose colour?

We do not give a blanket no-shrink or no-fade guarantee across all products. Follow the item's care instructions and ask us for product-specific guidance if unsure. Washing or using an item affects return eligibility.